Support
Frequently asked questions
Clear answers about what's in the product today — no marketing fluff.
Frequently asked questions
- What is nexacalls?
- nexacalls is an AI calling platform for voice agents, outbound campaigns, phone numbers, CRM, live call monitoring, and analytics.
- Do I need my own telephony provider?
- Yes. nexacalls connects to phone providers such as Twilio and Plivo using your credentials. Manage numbers in Phone Numbers.
- Can I try the product before paying?
- Sign up for a free trial account. Published plans and included minutes are shown on the pricing page — payment capture is managed separately when billing goes live.
- Which integrations are available today?
- Google Sheets import, Meta Lead Ads webhook ingestion, and Zoho CRM connection are implemented in the product. HubSpot and Salesforce appear in the catalog as coming soon.
- Is call recording supported?
- Yes, when recording is enabled on a phone number, provider recording webhooks attach audio to call history records in your organization.
- How are AI calling minutes billed?
- Plans include a monthly minute allowance tracked on your subscription. Completed calls deduct billable seconds from your allowance. Usage is visible on the billing page in the dashboard.
- Can multiple team members use one organization?
- Yes. Team invitations, roles, and permissions are built in. Plan limits apply to the number of team seats per subscription tier.
- Where is my data stored?
- Organization data is scoped and isolated per tenant. See the Security page for platform practices — specific hosting regions depend on your deployment environment.
Ready to start AI calling?
Create an account, set up your first agent, and connect a phone number — all from one workspace.